Refund policy

At Digital Dukan, we want you to have a smooth shopping experience. If you receive a damaged, defective, incorrect, or significantly different item from what you ordered, please contact us and we will help resolve the issue.

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, tags, and accessories, where applicable.

  • You must provide your order number or other proof of purchase.

  • The product must not be damaged due to misuse, negligence, or improper handling.

2. Damaged, Defective or Incorrect Items

Please check your order as soon as you receive it.

If you receive a product that is damaged, defective, or different from what you ordered, contact us within 48 hours of delivery at:

support.digitaldukan@gmail.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or a short video showing the product and the issue

  • Photos of the packaging, if applicable

After reviewing your request, we will determine the appropriate resolution, which may include a replacement or refund.

3. Return Process

To request a return, contact us at support.digitaldukan@gmail.com before sending anything back.

Do not send products back without receiving return instructions from us.

If your return is approved, we will provide you with instructions on where and how to send the product.

4. Return Shipping

For products that are damaged, defective, incorrect, or significantly different from the product ordered, Digital Dukan will provide appropriate return instructions.

For other approved returns, return shipping charges may be the responsibility of the customer.

5. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, damaged, or altered after delivery

  • Products damaged due to improper use or handling

  • Products without their original packaging or accessories, where applicable

  • Personalized or customized products, where applicable

  • Other products specifically identified as non-returnable on their product page

If you are unsure whether your product is eligible for return, please contact us before sending it back.

6. Order Cancellation

If you want to cancel an order, contact us as soon as possible at support.digitaldukan@gmail.com.

Cancellation requests can only be accepted if the order has not already been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible and the order will be subject to our return policy.

7. Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be processed to the original payment method used for your purchase.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, we may request the customer's bank or UPI details to process an approved refund.

8. Contact Us

For any questions regarding returns, refunds, damaged products, or order issues, please contact:

Email: support.digitaldukan@gmail.com

Digital Dukan